Job Description

Job Description

Job Description

Shift Lead  

Are you self motivated and looking for more than just a paycheck? If that’s you keep reading. It’s more than a bakery. It's more than retail. At Crumbl Cookies in Massapequa, New York, we are cultivating an experience with customers and crew that builds and lifts others while developing your own business oriented managerial mindset. Crumbl offers cookies in a way that can’t be found anywhere else. With a weekly rotating menu, open concepts kitchens, and a famously recognizable pink box, Crumbl is revolutionizing the gourmet dessert experience.

Do you want to be part of the fastest-growing cookie franchise in the country? We are seeking talented Shift Leads who want to grow with us! 

As a Shift Leader you will oversee daily operations during designated shifts, supervise employees, and ensure that our customers receive outstanding service. The shift leader's responsibilities include creating a shift schedule, dealing with no-shows, delegating tasks, handling cash up, and reporting any issues to the manager.

To be successful as a shift leader, you should be able to manage a team of people and ensure that all duties are performed accurately. Ultimately, a top shift leader should be able to ensure smooth and efficient workflows.

Requirements

• Genuinely Nice!
• A fast, friendly attitude and work ethic
• Business savvy (Labor, Cost of Goods, P&L.)
• Food and Facilities Safety Compliance
• Previous leadership experience working in quick service restaurants
• Ability to multitask and communicate effectively
• Passion for food service industry
• High school diploma/GED
• Excellent communication and interpersonal skills
• Strong leadership and organizational skills
• Confident problem-solver
• Team player

Responsibilities

• As Shift Leader, you will play a very important role in operating the store daily
• You will be responsible for maintaining fast friendly customer experience; keeping a clean organized kitchen; ensuring continuous flow of high quality cookies; keep crew working at a fast pass; ensure bakers are well trained and provide great customer service
• Shift Leader’s spend the majority of their time working in the kitchen as a team ensuring all crew members have assigned duties and all tasks are completed on time
• The shift leader's responsibilities include creating a shift schedule, dealing with no-shows, delegating tasks, handling cash up, and reporting any issues to the manager
• Ultimately, a top shift leader should be able to ensure smooth and efficient workflows
• Supervising employees, assigning duties, and creating a shift schedule
• Monitoring team performance and ensuring duties are performed efficiently
• Reporting any issues that arise during the shift to management
• Managing employee requests and transgressions
• Ensuring compliance with company policies, health, and safety standards
• Coaching team members and training new staff
• Opening and closing registers, accounting for the daily intake, and preparing cash deposits
• Handling customer issues and employee disputes

Anticipated Hours

• Days: Monday through Saturday
• Weekly hours: up to 40 
• Shifts to potentially be available (for): Morning, day, and night

Pay

• $17-$20 (includes hourly salary + tip)

Benefits

• Employee Discount
• Off Every Sunday
• Flexible schedule
• Early close on certain holidays
• Regular performance collaboration and career growth opportunities

Experience

• At least 1 year in restaurant/food industry management (Preferred)

Certifications

• Valid Driver's License (Required)
• ServSafe Food Handlers Certification (Preferred but if you do not have, will pay for certification)

Physical Requirements

• Ability to lift packages between 10-55 lbs
• Ability to be on your feet for the entire shift
• Climb a ladder

Corporate Uniform

• Crumbl shirts and hat (required to be worn at each shift) will be provided
• Black pants
• Black sneakers
• No jewelry

Software (knowledge preferred but not required, will train)

• Proprietary software (Crumbl platform)
• Apple products (Apple TV, iPads)
• When I Work
• Slack

Specific Job Responsibilities

• Taking ownership of all operational aspects
• Training all roles including bakers, shift leads, and delivery drivers
• Knowing your team well enough to identify the employees who may want further training to advance to the next level/role
• Maintaining set standards such as cleanliness and quality control
• Creating work schedules and addressing any schedule gaps
• Tracking sales and calculating healthy labor cost
• Sharing and enforcing state and corporate policies and rules
• Addressing and documenting any employee disputes and infractions
• Interacting with customers and resolving any service issues
• Stepping into various roles when the store needs help such as baker, delivery, restocking

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